? City Utility Billing Measures to Assist Water and Wastewater Customers Impacted by the Winter Storms

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LATE FEES APPEARING ON CUSTOMER BILLS

Some City of Duncanville residents may discover late fees on their utility bills. The city’s utility billing software (legacy system) is automatically adding late fees for the period starting from February 15, 2021, through March 5, 2021. Utility bills are generated and sent 19 days prior to the due date, which will cause a penalty charge to appear on accounts where the payment was not made within 3 days of the due date. As a result of the winter storms and the system’s automation, customers who discover a late fee on their bills but can contact Utilities’ staff at (972) 780-5010 to have this fee waived.

WATER CUT-OFF SUSPENDED

Water cut-offs due to non-payment of current bills are suspended through March 5, 2021.

WINTER AVERAGING CHANGES

The final month of utility billing winter averaging is February 2021, but due to the winter storms, changes are being made to assist Duncanville residents. The Utility Billing department will be running a report comparing winter averages for 2021 against 2020 and making appropriate adjustments in response to February spikes caused by the winter storms. Customers experiencing wastewater (sewer) cost increases due to leaks caused by the winter storms can request a manual review and adjustments by calling (972) 780-5010. New winter averaging will go into effect for April billings.

Duncanville Fieldhouse Opens Shower and Water Facilities for Those Still Without Utilities for Second Day

Duncanville Parks and Recreation and Emergency Services will open the Duncanville Fieldhouse for a 2nd day Monday, February 22, 2021, from 8:00 AM to 8:00 PM for those impacted by the winter storm still without water utilities. People can visit the Duncanville Fieldhouse at 1700 S. Main St., Duncanville, Texas 75137 during these hours to use showers and collect water. Visitors are asked to please, bring their own water containers and toiletries.

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Duncanville Fieldhouse Opens Shower and Water Facilities for Those Still Without Utilities

Duncanville Parks and Recreation and Emergency Services will open the Duncanville Fieldhouse today from 2:00 PM to 8:00 PM for those impacted by the winter storm still without water utilities. People can visit the Duncanville Fieldhouse at 1700 S. Main St., Duncanville, Texas 75137 during these hours to use showers and collect water. Visitors are asked to please, bring their own water containers and toiletries.

A plan is in place for use of the showers. Shower suites will be assigned after check-in to families and individuals. Reservations are available by calling 972-331-8868.

Three water bibs will be made available outside the Duncanville Fieldhouse for drive-up water fills. Those who choose to use this option are asked to provide their own water containers.

Visitors are asked to follow the CDC’s mask and social distancing guidelines due to the COVID-19 pandemic.

DUNCANVILLE IMPLEMENTS STAGE 3 WATER WARNING

Duncanville, TX (February 18, 2021) – Duncanville, in accordance with the City’s Water Conservation Plan, has implemented a STAGE 3 – Water Warning. The trigger for this STAGE 3 – Water Warning is a combination of ground and elevated storage capacity within the city being below 50% at the beginning of a 24-hour period.

The drawdown of water was caused by water line breaks due to freezing weather and challenges within the water distribution system due to power outages.

As part of the STAGE 3 – Water Warning, Duncanville residents are being asked to limit their water use in the following ways:

  • Reduce toilet flushing
  • Reduce shower use
  • Reduce dishwasher use (maximize capacity when operating)
  • Reduce/postpone washing clothes

Allowing faucets to drip to prevent frozen pipes is allowed. Residents can capture that water for other uses.

Residents’ participation in this conservation effort will help to prevent the potential for a water boil notice by helping the city’s water supply return to the levels necessary to safely serve the community.

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Misleading Representation Regarding Water Quality

The original article was posted February 20, 2019. The company resurfaced on community social media feeds again in mid June 2019, and now in August 2019.

The City of Duncanville’s water is safe to drink, but opportunists are trying to convince residents otherwise.

The City of Duncanville has received several reports regarding recent social media posts from a company called “Test My Water”. The posts target unsuspecting residents with sensational claims and graphics about water, then offers free in-home water tests. The company works through third party vendors to provide water tests, who then up-sell residents with water filtration products and services.

“Duncanville water is tested daily throughout the city to ensure safety, and our drinking water exceeds all county, state and federal drinking water standards,” said Public Works Director Greg Ramey. “Duncanville residents should be wary of anyone trying to sell products or services that are not initiated by the homeowner.”

Duncanville drinking water continues to be rated as “superior” by the Texas Commission on Environmental Quality. For more information regarding water quality, or to have a City of Duncanville Water Utilities professional test your water, please call 972-780-4900.

This company and related partners are not working on behalf of the City, and do not have permission to use the City logo, letterhead or other City branding. Residents are encouraged to be careful with online advertising from “Test My Water” and other unsolicited water filtration businesses.

The drinking water alerts first surfaced a couple years ago, and several cities have published warnings about the activity:

Haltom City: https://www.haltomcitytx.com/public-works-news-events/2728-scam-alert-regarding-water-quality-tests-september-12-2018

Garland: https://www.garlandtx.gov/548/Scam-Alerts