Answers To
The Most Frequently Asked Questions
Here’s a listing of the most frequently asked questions by the public on our website.
HOW DO I…
Build a project in Duncanville
A detailed outline of the requirements to build a commercial or residential project in Duncanville can be obtained by clicking on either of the following links:
If you have any questions please contact staff at (972) 780-5015 and we would be happy to assist you with your project.
Dispose of tree branches and limbs
Call Republic Services
(972) 225-4207 or
(972) 225-5252Republic Services provides yard waste pick up. Tree branches, and limbs that are cut in 4 ft lenghts and stacked neatly at the street curb with your trash are picked up on regular trash collection days.
- Branches/limbs should be stacked neatly at your trash pick-up point. Do not mix branches/limbs with other trash.
- If the branches/limbs are longer than 4 ft in lenght then the boom truck will be in your neighborhood once every 14 days to collect large piles.
Additional information may be obtained by contacting the Duncanville Service Center at (972) 780-4900.
Get a recycling bin
Call Republic Services
(972) 225-4207
Please make mention if you would like a trade out your old recycling bin for a new one.
New customers can pick up a recycling bin at City Hall when they request water service.
Residents can pick one up at:
Service Center
330 Shady Trail
Duncanville, TX 75137
If you would like to trade out your old bin for a new one, please bring it with you.
Get Notified by our Citizen Alert System
Get alerted about emergencies and other important community news by signing up for our Emergency Alert Program EVERBRIDGE. This system enables us to provide you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuations of buildings or neighborhoods.
You will receive time-sensitive messages wherever you specify, such as your home, mobile or business phones, email address, text messages and more. You pick where, you pick how.
Have my residential water turned on or turned off
Contact:
Jill Stottlemire
Utility Accounting Manager
203 E.Wheatland Road
Duncanville, TX 75116(972) 780-5010
Office Hours
Monday – Friday* – 8:00 am – 5:00 pm* Closed for the following observances: New Years Day, MLK Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
After Hours Customer Service
24-Hour Emergency
(972) 780-4959
Web Questions / Concerns?
Utility Billing Site only – E-Mail
Report my power has gone out
Call ONCOR:
1-888-313-4747
or you can call your provider directly at the number listed on your monthly billing statements.
If you see downed power lines, see fire, or smell smoke:
Dial 911 immediately!
Report sewage backing up in my tub; sink; toilet; or washer?
Between the hours of 7 am–4 pm call:
(972) 780-4900
For emergencies between the hours of 4 pm–7 am call:
(972) 780-4959
Report street light outage
Go to Oncor’s website and zoom in to find the location of the light on the Google map:
You can also call us at (972) 780-5015 – Please be prepared to provide the address if the outage is in front of a house or a specific location (i.e., third light east of the intersection of …) if the light is in a median.
Report a water leak
Notify the Public Works Utilities Department:
- Monday–Friday, 8 am – 5 pm:
(972) 780-4900
- After 5 pm, weekends, or holidays:
(972) 780-4959
- Monday–Friday, 8 am – 5 pm:
Volunteer to serve on a board or commission
Individuals interested in serving on a board or commission are encouraged to submit a Board and Commission Application. Applications are typically accepted during the month of June. In July, the City Council conducts brief interviews with the applicants. Appointments are made in August.
For additional information, contact the city secretary at (972) 780-5017.
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