The Traffic Operations division maintains approximately 36 traffic signals, 73 school flashing lights, pavement markings, and approximately 12,000 signs.


The Traffic Operations division provides many services to the citizens of Duncanville, including:

  • Annual pavement marking maintenance
  • Annual sign replacement program
  • Maintaining signal systems and school lights
  • Traffic counts

Requests for any of the above-mentioned services are responded to in a timely manner to ensure the safety for all who travel our city’s streets and sidewalks.

Reporting Concerns

During the business hours of 7:00 am to 4:00 pm, please contact the Service Center at (972) 780-4900. After-hours emergencies calls will be handled by our answering service.

To report a damaged or missing sign or a traffic signal malfunction:

Emergency concerns during regular business hours:

(972) 780-4900

After-hours emergencies
(answering service):

(972) 780-4959

  • Report non-emergency concerns here online:

    You may report non-emergency traffic operations, signs and/or signals concerns here.

      Note: To report a concern or emergency situation in your neighborhood, please use our Report A Concern form.

    Traffic Counts

    Click here to view up-to-date Traffic Counts

    Safety – Traffic Education

    Wrong Way Driving

    Traffic safety and highway design literature has historically defined a wrong-way driving (WWD) crash as one in which a vehicle traveling in a direction opposing the legal flow of traffic on a high-speed divided highway or access ramp collides with a vehicle traveling on the same roadway in the proper direction. This definition typically concerns only controlled-access highways (freeways) and associated entrance and exit ramps, and excludes crashes that result from median crossover encroachments.

    In the United States, WWD crashes result in 300 to 400 people killed each year on average, representing approximately 1 percent of the total number of traffic related fatalities that occur annually. While this is a small percentage overall, because WWD crashes involve head-on or opposite direction sideswipe crashes at high speeds, they tend to be relatively more severe than other types of crashes. However, there are many strategies and treatments that agencies can consider for implementation that are designed to address wrong-way maneuvers, ranging from geometric design elements, to conventional traffic control devices, to various ITS-based solutions.

    Source: “Wrong-Way Driving”, U.S. Department of Transportation, Federal Highway Administration, website

    Traffic Signs and Signals

    There are traffic rules that say where, when and how fast you can drive. These rules help to keep traffic moving safely. Rules of the road include traffic controls, lane controls, right-of-way laws, and parking rules. Traffic signs tell you about traffic rules, hazards, where you are, how to get where you are going, and where services are located. The shape and color of these signs give clues to the type of information they provide. Traffic controls include traffic signals, traffic signs and pavement markings. Traffic control also can be provided by law enforcement, highway personnel or school crossing guards. You must obey directions from these persons.

    Source: Texas Department of Transportation, Website

    Railroad Safety

    Trains have the right of way. Legally, trains have the right of way. Trains are very heavy and can’t stop quickly—even if they’re traveling at low speeds. By the time a locomotive engineer can see you or your car, it’s nearly always too late for them to stop to avoid hitting you. Trains also can’t swerve to avoid you or your car because they travel on tracks. As a result of these facts, trains have the right of way.

    Never trespass or cross tracks illegally. Railroad tracks are private property, not public trails. It’s illegal and dangerous to walk on or near tracks unless you’re using a designated crossing. It’s also illegal and extremely dangerous to drive around closed crossing gates or to ignore flashing warning lights. Trains travel in both directions on all tracks—so it’s impossible to predict which direction a train will approach from.

    Many drivers pay little or no attention at highway-rail crossings they drive across day after day because they never see a train there. They don’t realize that freight trains do not run on set schedules and can be anywhere at any time going in any direction! At all crossings, and especially those you are most familiar with—–ALWAYS EXPECT A TRAIN!

    While you may think you know the schedules of trains that run through your neighborhood, a train can travel on the tracks at any time. Passenger and regularly scheduled freight trains run early or late. Freight trains are needed to carry goods day and night on sporadic runs. Track maintenance work miles away can require dispatchers to adjust usually steady schedules.

    Sources: U. S Department of Transportation Website

    BNSF, Website

    For more information about wrong way driving, traffic signs and signals, and railroad safety, view the below documents.

    Texas Driver Handbook

    BNSF Grade Crossing Safety Brochure

    Wrong Way Driving: New Focus on a Persistent Problem

    Wrong Way Driving: Highway Special Investigation Report

    How to Report a Street Light Outage

    Go to Oncor’s website and zoom in to find the location of the light on the Google map:

    Or call Oncor at 888-313-4747.  You can also call us at (972) 780-5015 – Please be prepared to provide the address if the outage is in front of a house or a specific location (i.e., third light east of the intersection of …) if the light is in a median.

    About the signals along the IH-20 and Highway 67 intersections

    The signals along the service road intersections belong to and are maintained by the Texas Department of Transportation (TxDOT) with the exception of the I-20 and Cockrell Hill Road intersection, which is maintained by the City of Dallas (Public Works Signs and Signals Quick Links Signal Map).

    You can report any problems to the Dallas District of TxDOT at (972) 263-1387 between the hours of 8:00 am to 5:00 pm. Report any emergency situations to the Police Department by calling 9-1-1.